Question 1

What is Modern QR?

Accepted Answer

A secure & modern digital check-in system that streamlines check-ins for clients, keeps office overhead costs low and efficiency high.

Question 2

What kind of office can Modern QR™ support?

Accepted Answer

Any office that has a waiting room! Including your virtual office.

Question 3

What equipment does my office need to integrate Modern QR?

Accepted Answer

Nothing. Just a print out of the QR code on a sheet of paper, displayed in your waiting room. That’s it.

Question 4

Do my clients have to download an app?

Accepted Answer

Nope. They just need a smart phone with a functional camera on it.

Question 5

Does Modern QR work on Android and iphone?

Accepted Answer

Yes. It does not matter what IOP you have. As long as your clients have a camera and wifi on their device, they can check in by scanning the QR code.

Question 6

How and where do I set up the QR code?

Accepted Answer

We recommend printing out your unique QR code (available in your Admin portal) and slide it in a frame and place it in a visible spot in your waiting room, on a console table or hang it on the wall! Check our Instagram page for some inspiration.

Question 7

Is the check-in form customizable?

Accepted Answer

Yes, you can add your practice logo, team member titles, custom notification and turn off certain questions that don’t apply to your clinic.

Question 8

How does the two way communication between client and team member work?

Accepted Answer

If your team member has a crisis or they are delayed on a phone call with a school teacher, they can send a quick, automated message (one click) to the client informing them of their delay, all through our system. No clueless waiting for your client.

Question 9

What if we already have Receptionist or front desk staff?

Accepted Answer

That's great, now you can put her time and hours to better use than checking in clients! Leave the check-in to the automated Modern QR™ system, it will save you hundreds if not thousands of $$$$ and hours.

Question 10

Why would I need the Dashboard feature?

Accepted Answer

If you are interested in the value of data driven decision making as a practice owner, this dashboard will definitely appeal to you! Want to know the busiest day of the week? How many total check-ins this month? Who was the busiest clinician this month? Did your clients check-in on time? All this and more! The best part of this dashboard is that we are continuously evolving it, so it will only get better and more robust.

Question 11

What is the Mood Rating feature? Why would I need it?

Accepted Answer

This is a really cool feature, but also an optional one. You can turn it off in your Admin portal if you don’t need it. It allows clinicians to track how clients feel at the beginning of an appointment compared to when they leave at the end of session. It helps track the general mood trends of your clients. This is especially great for practices that have interns/associates.

Question 12

Is there a cap on how many team members I can add in the system?

Accepted Answer

There is no cap! During our launch year, we are offering all features under one plan and we will lock in this rate for you so when our new pricing goes into effect, you still have a deal locked in!

Question 13

I’m a solo clinician, my client texts me directly when they arrive. Why would I need this?

Accepted Answer

We offer a discount plan for solo clinicians, send us an email for more info and special code. Many solo clinicians have their clients text them on their cell phones when they arrive, if that works for you and you don’t want any other business enhancing features or a professional office waiting room experience, then you’re fine! BUT, if you are a solo clinician that wants your clients to have a professional waiting room experience (do you ever text your doctor or nurse when you arrive for your appointment??!), if you want real time data to make important data-driven decisions about your practice, and you want to cut overhead costs as you grow, then you need a simple, efficient check-in system like Modern QR™.

Question 14

My colleague/friend is interested in trying it out. Do you offer affiliate discounts?

Accepted Answer

YES! For each friend/colleague of yours that joins after their 30 day free trial period, we will give BOTH of you 50% off your next billing invoice. Affiliate codes are automatically available to all Modern QR™ subscribers in their Admin Dashboard under the Billing/Account tab. There is no limit to how many therapists you refer to us. You can continue to receive 50% off your next billing cycle for each therapist your refer that becomes a subscriber after their 30 day free trial.

FAQ

Frequently asked questions